Bottom line up front: Your total satisfaction with your order is 100% guaranteed.
If you ever have any questions, call us: M-F (9:00am-5:00PM EST) 1-877-695-6469 or anytime at firstname.lastname@example.org.
We stand behind all of our products with an ironclad 90-day MONEY BACK GUARANTEE, if not fully satisfied with any of the products purchased on our website for any reason.
Our LogOX Hauler, 3-in-1 Forestry MultiTool, Hearth Bin and WoodOX Sling carry a LIFETIME WARRANTY against manufacturer's defect when used as instructed and for their intended purpose.
Refunds and replacements:
Once your returned item is received and inspected, we will send you an email to notify you that we have received it. If approved (outside 90-day return window), at your request, we will either replace your item or issue you refund that will be applied to your credit card or original method of payment, within 7 days.
Read full return and refund policy here.
Upon request, if you have placed an order up to 24 hours before a promotion was publically announced and became active, we will retroactively apply that discount, as stipulated by the promotion, to your order. We are unable to apply promotional bonuses after it is over or on purchases made outside the 24 hour window prior to a promotion starting.