Bottom line up front: Your total satisfaction with your order is 100% guaranteed.
If you ever have any questions, call us: M-F (9:00am-5:00PM EST) 1-877-695-6469 or anytime at firstname.lastname@example.org.
We stand behind all of our products with an ironclad 30-day MONEY BACK GUARANTEE, if not fully satisfied with any of the products purchased on our website for any reason.
Our LogOX Hauler, 3-in-1 Forestry MultiTool, Hearth Bin and WoodOX Sling carry a LIFETIME WARRANTY against manufacturer's defect when used as instructed and for their intended purpose.
Refunds and replacements:
Once your returned item is received and inspected, we will send you an email to notify you that we have received it. If approved (outside 30 day return window), at your request, we will either replace your item or issue you refund that will be applied to your credit card or original method of payment, within 7 days.
Upon request, if you have placed an order up to 24 hours before a promotion was announced and became active, we will retroactively apply that discount, as stipulated by the promotion, to your order. We are unable to apply promotional bonuses after it is over or on purchases made outside the 24 hour window prior to a promotion starting.
Late or missing refunds: (if applicable)
If you haven’t received your refund within 3-5 business days of confirmation, contact your financial institution that the original payment was made through, it may take some time before your refund is received and officially posted in your account. After making this inquiry, if you're still having issues please contact us at 877-MY-LOGOX EXT. #2 or at email@example.com.
Exchanges: (if applicable)
We only replace items if they were defective or damaged in shipping. If you need to exchange it for the same item of a different variation, please send us an email at firstname.lastname@example.org. While we do not charge a restocking fee, you will be responsible for paying shipping costs to our location on an exchanged item.
Please send your exchange item to: LogOX 484 Salter Hill Rd Arlington Vermont US 05250.
To return your product, you should mail it to: LogOX 484 Salter Hill Rd Arlington Vermont US 05250. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.