FAQ

  • What is your warranty and return policy?

    Warranty: The LogOX 3-in-1 Forestry MultiTool and LogOX Hauler have a lifetime warranty against manufacturer's defect. Returns: Free returns within 30 days of purchase on all items. To request a return for any reason, please contact us directly at customerservice@thelogox.com

  • How is the LogOX different than other pulp hooks, cant hooks, or timberjacks on the market?

    The back saving LogOX Hauler is the perfect replacement for the dangerous pulp hook. It's patented and the only one of its kind on the market. In other words, you cannot simply turn a sawed off cant hook into an effective LogOX hauler (trust us, we tried). The hauler can be used as a short cant hook for smaller logs. When combined with the cant hook handle extension accessory, using the clevis pins, the LogOX converts into a full 38'' standard cant hook. The LogOX can also be quickly turned into a timberjack to life smaller diameter logs for quick cuts. Unlike other cant hooks or timberjacks whose handles are made of aluminum or wood, the LogOX is made of rugged American hollow frame steel, which is both strong enough to tackle any log moving job and surprisingly lightweight. The intrinsic strength of this design allows the LogOX to have a narrower diameter that is easier grip, also featuring the only horizontal grip on the market for extra control.

  • Where is the LogOX manufactured and can I have one shipped to where I live?

    We've teamed up with the legendary log splitter and power mower industry leader Swisher Inc. to exclusively manufacture the LogOX at their main plant in Warrensburg, Missouri. We source the Hauler's hardwood handles from Maine. The industrial grade leather for our LogOX Hauler holster and CarryOX bag comes from California. EVERY product sold on our website is proudly made in the USA. We now ship the LogOX internationally. The shipping cost will depend on where you live and the shipping carrier you choose. We provide an exact price at checkout with this information, not including any potential tax or other import tariff liabilities outside the US.

  • What is your Privacy Policy, is this website GDPR Compliant for EU Customers?

    TheLogOX.com is an American run website and powered by Shopify (hosted in Canada), one of the world's leading e-commerce platforms. Our entire https:// website and shopping cart is hosted on an SSL encrypted 1 PCI DSS compliant server. In other words, your data is secure with us. We respect your privacy and will never sell, rent, or otherwise knowingly provide your email address or other personal information to a 3rd party.

  • Are my financial transactions and personal information secure on the LogOX website?

    TheLogOX.com is an American run website and powered by Shopify (hosted in Canada), one of the world's leading e-commerce platforms. Our entire https:// website and shopping cart is hosted on an SSL encrypted 1 PCI DSS compliant server. In other words, your data is secure with us. We respect your privacy and will never sell, rent, or otherwise knowingly provide your email address or other personal information to a 3rd party. Receiving communications from us beyond your order info are entirely optional and require an opt-in.

  • Do you offer a Military, Veteran, and First Responder discount?

    Yes. We proudly offer a 10% discount on all LogOX brand products. Unfortunately, due to minimum sale price agreements with other vendor's products, we cannot offer it on everything in the store. To receive this discount, tap the GovX button at checkout to verify your credentials, and use the coupon code provided at checkout.

  • How can I get help from a real live human being at LogOX to address my question?

    Feel free to use the "contact us" form on our website, send us an email at customerservice@thelogox.com, or call us Mon-Fri between 9-5 EST directly at 1-877-695-6469