FAQ | LogOX
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  • What is your warranty and return policy?

    Warranty: The LogOX 3-in-1 Forestry MultiTool and LogOX Hauler have a lifetime warranty against manufacturer's defect, when used for their intended purposes. Returns: 90-day satisfaction guarantee for all LogOX brand products. Unless shipping and free return insurance was purchased at checkout, for the return of any item that was not defective, the customer will pay for return shipping. To request a return for any reason, please contact us directly at customerservice@thelogox.com

  • How is the LogOX different than other pulp hooks, cant hooks, or timberjacks on the market?

    The back saving LogOX Hauler is the perfect replacement for the dangerous pulp hook. It's patented and the only one of its kind on the market. In other words, you cannot simply turn a short or sawed off cant hook into an effective LogOX hauler (trust us, we tried). The Hauler can be used as a short cant hook for smaller logs. When combined with the cant hook handle extension accessory, using the three Swing-Lock Pins, the LogOX converts into a full 40'' standard cant hook. The LogOX can also be quickly turned into a timberjack to lift smaller diameter logs for stable bucking. Unlike other cant hooks or timberjacks whose handles are made of aluminum or wood, the LogOX is made of rugged American hollow frame steel, which is both strong enough to tackle any log moving job and surprisingly lightweight. The intrinsic strength of this design allows the LogOX to have a narrower diameter that is easier grip than other cant hooks. It also features the only horizontal grip on the market, for extra control.

  • Where is the LogOX manufactured and can I have one shipped to where I live?

    We've teamed up with Jayco to exclusively manufacture the LogOX at their main plant in Lugoff, SC. We source the Hauler's hardwood handles from Maine. The leather for our LogOX Hauler holster and CarryOX bag, and WoodOX Sling is made by a Veteran Owned company in Swannanoa, NC. EVERY product sold on our website is proudly made in the USA. We now ship the LogOX internationally. The shipping cost will depend on where you live and the shipping carrier you choose. We provide an exact price at checkout with this information, not including any potential tax or other import tariff liabilities outside the US.

  • What is your Privacy Policy, is this website GDPR Compliant for EU Customers?

    TheLogOX.com is an American run website and powered by Shopify (hosted in Canada), one of the world's leading e-commerce platforms. Our entire https:// website and shopping cart is hosted on an SSL encrypted 1 PCI DSS compliant server. In other words, your data is secure with us. We respect your privacy and will never sell, rent, or otherwise knowingly provide your email address or other personal information to a 3rd party.

  • Are my financial transactions and personal information secure on the LogOX website?

    TheLogOX.com is an American run website and powered by Shopify (hosted in Canada), one of the world's leading e-commerce platforms, using ShopPay to process credit card payments. Our entire https:// website and shopping cart is hosted on an SSL encrypted 1 PCI DSS compliant server. In other words, your data is secure with us. We also offer secure payment options like PayPal, Apple Pay, Amazon Pay, and others. We respect your privacy and will never sell, rent, or otherwise knowingly provide your email address or other personal information to a 3rd party. Receiving communications from us beyond your order info are entirely optional and requires an opt-in.

  • Do you offer a Military, Veteran, and First Responder discount?

    Yes. We proudly offer a 10% discount on all LogOX brand products. Unfortunately, due to minimum sale price agreements with other vendor's products, we cannot offer it on everything in the store. To receive this discount, tap the GovX button at checkout to verify your credentials, and use the coupon code provided at checkout.

  • How can I get help from a real live human being at LogOX to address my question?

    Feel free to use the "contact us" form on our website, send us an email at customerservice@thelogox.com, or call us Mon-Fri between 9-5 EST directly at 1-877-695-6469. We'll be happy to help you!

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